The customer's six steps
- They tap the stand on your counter
A small acrylic stand by the till carries your logo, an NFC chip and a QR code. They hold their phone to it, or point the camera at the code. Your join page opens in your colours and in their phone's language.
- They join in fifteen seconds
First name and email. Phone number or birthday only if you ask for it. One tick for messages if they want them. Then one button: Add to Apple Wallet or Save to Google Wallet, whichever phone it is.
- Your card lands in their Wallet
Your logo, your colours, your reward, next to their bank cards and boarding passes. It cannot be lost in a drawer or a handbag.
- Staff scan, stamp, done
The till on any phone or iPad, added to the home screen. The card updates within seconds, wherever the customer is. Every stamp is logged with the staff member and the time.
- The card greets them nearby
When they are within about 100 metres of your pin, the phone shows the card on the lock screen with your one line for the day. The phone decides the moment; we only write the line. On Android the card appears without the line.
- Full card, reward ready
The card changes colour and says so. Staff redeem it with one scan and the count starts again. Your customer never saw a form, a login or an app store.
What you do, once
Pick a card type, upload your logo, choose two colours and write your reward in one line. The designer shows the card on a real iPhone and Android lock screen as you type. Add your shop's location as a pin and write the line customers see when they are near it. That is the whole setup; most owners finish it on the first call with us, or we come to the shop and do it at the counter: free with any plan across Greater London, further afield by arrangement.
Your stand arrives in the post, encoded and printed. Put it by the till. Give staff the till on the phone or iPad by the counter (add it to the home screen) and a four-digit PIN each.
What we can and cannot measure
We record every join, every stamp and every redemption exactly, because they happen on our pages and at your till. We also know how many live cards carry each of your pins.
We do not know when a phone showed your card on the lock screen. Apple and Google run that check on the phone and tell nobody. So the dashboard never claims footfall. What it shows instead is how many members came back to the till within 48 hours of a line change or a push you sent, against your normal return rate, so the lift is visible and honest.
See it on your own phone
On a fifteen-minute call we build your first card live and add it to your Wallet before we hang up.
Questions
How long does setup take?+
About twenty minutes for a single shop, usually done on the first call. The stand arrives within three working days in the UK.
Do customers need the StoreWallet app?+
There is no customer app, and no shop app either. The card goes into Apple Wallet or Google Wallet. Staff use the till, a web page on any phone or iPad that they add to the home screen.
What if a customer's phone has NFC turned off?+
They scan the QR code printed on the front of the stand. It opens the same join page.