How it works
Tap the stand or a sticker after a visit and the review page opens: "How was it?" with two equal buttons. Write a Google review opens your Google listing's review box. Send the team a message opens a private note of up to 2,000 characters that lands in your dashboard inbox.
There is no star filter deciding who gets which button. Review gating, where unhappy customers are steered to a private form and happy ones to Google, is against Google's policy and is a banned practice under the UK Digital Markets, Competition and Consumers Act 2024. We do not build it, and our terms do not allow venues to simulate it.
In the dashboard
Not available yet: it needs Google Business Profile access, which we are waiting on. When it arrives you will connect your profile once and reply from the same screen you use for everything else, as you, under your own consent.
Arrives with the same connection: a simple line of your Google rating by week, with the day you put the stand out marked on it.
Messages from the review page, with the member's name if they are one. Answer by email or at the next visit.
Add reviews to your stand
Included on every plan. Nothing extra to buy.