Legal · for card holders

Card holder terms.

Short, because a loyalty card should be. These are the terms between you and the shop whose card you hold; StoreWallet provides the card on the shop's behalf.

Ce document n'est pour l'instant disponible qu'en anglais. C'est la version anglaise qui s'applique ; une traduction française suivra après relecture juridique.

Version 0.9 · Last updated 2026-11-10 · Draft under solicitor review. Shops may add their own reward terms, shown on the card.

The card

The card in your Apple Wallet or Google Wallet records stamps, points, visits or a membership with one shop. It is free to hold. It is personal to you and is not transferable.

Stamps, points and rewards

  • A stamp or points are given by the shop's staff when you visit, by scanning your card. The shop decides what counts as a visit and says so on the card.
  • A reward becomes available when the card says so. Redeem it at the shop by showing the card. Rewards have no cash value and cannot be exchanged for money.
  • Rewards may expire if the card says they do; the date is shown on the card.
  • The shop may change the programme with notice shown on the card. Stamps you have already earned keep their value towards the reward in force when you earned them, or an equivalent.

What you agree to

To use the card honestly: one card per person, stamps only for genuine visits, no attempts to copy or alter the card. The shop may cancel a card used dishonestly.

Messages

You receive messages to your card only if you ticked the separate box for them. You can turn them off at any time from the back of the card. Your card's location feature is run by your phone; the shop cannot see where you are.

Leaving

Delete the card from your Wallet, or use the delete link on the back of the card, at any time. Deleting removes your data from the shop's records within the hour. Unused stamps or rewards are lost when you delete.

If the shop ends the programme

The shop may end the programme with notice shown on the card. Rewards already earned remain redeemable for at least 30 days after the notice unless the shop closes.

Problems

Speak to the shop first; its contact details are on the back of the card. StoreWallet provides the card to the shop and is not a party to the reward; if you cannot reach the shop, email admin@storewallet.co.uk and we will help you contact them. These terms are governed by the law of England and Wales.

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