1. Who we are and what this covers
StoreWallet ("we", "us") provides a loyalty platform: a join page, loyalty cards delivered to Apple Wallet and Google Wallet, a web till for staff, a dashboard, a review page, messaging to cards, and counter hardware (the "Service"). These terms are a contract between us and the business that opens an account (the "Venue", "you"). The Data Processing Agreement and the Acceptable Use Policy are part of these terms. Until our company registration is complete, the contracting party is the founder trading as StoreWallet; the registered company will replace that party on incorporation, with notice.
2. Your account
You must be a business, give accurate details, and keep your sign-in secure. Owners and managers must use two-factor authentication. You are responsible for what your staff do with their PINs, and you can revoke a PIN at any time. You must be at least 18.
3. Plans, trial and billing
- Trial. Setting up an account, a card and a stand is free and needs no payment card. To go live you choose a plan and enter a payment card; a seven-day free trial starts at that point and the first charge is taken when it ends. If you cancel during the trial you pay nothing.
- Plans. Loyalty, £59 a month for one shop, each extra shop +£19. Loyalty + Nearby, £89 a month for one shop, each extra shop +£29. Prices exclude VAT, which is added at checkout. Annual billing pays for ten months.
- Billing. Monthly plans bill in advance each month and roll until cancelled. Annual plans bill in advance for the year. Payment is by card through Whop, our payment provider. If a payment fails, Whop retries it. If the plan ends unpaid, your customers' cards stay valid and keep working, but new customers can't join until payment succeeds.
- Changes. Upgrades take effect immediately and are prorated. Downgrades take effect at the next renewal. We may change prices with 30 days' notice; the change applies from your next renewal after the notice.
- Refunds. No refunds for partial months. If we materially fail to provide the Service for more than 24 hours in a month, you may ask for a credit of that month's fee.
- Hardware. Two counter pieces (stands, plaques or tap cards) are included per shop. Extra pieces and stickers are sold at the prices on the pricing page and are not refundable once printed.
4. What you agree to do
- Be the data controller for your members and show them the Customer privacy notice, either ours or your own accurate equivalent.
- Collect only what you need, and honour the rewards your card promises.
- Send messages only to members who consented, and only during your opening hours, which the Service enforces; nothing is sent between 10pm and 7am.
- Not gate reviews: every visitor must see the same two options on the review page. Not offer incentives for positive reviews.
- Use the Service only for your own venue's loyalty programme and not for anything in the Acceptable Use Policy.
- Keep your Apple and Google badge artwork unmodified where we expose it to you.
5. What we agree to do
- Provide the Service with reasonable skill and care, and aim for 99.9% monthly availability of the join pages, pass updates and till scan, excluding planned maintenance announced 48 hours ahead.
- Keep your data in the European Union (Frankfurt, Germany) or the United Kingdom unless you ask otherwise in writing.
- Support by WhatsApp and email on UK working days, responding within one working day.
- Give 30 days' notice of any material change to the Service that reduces what you receive.
- Process your members' data only on your instructions as set out in the DPA.
6. Your data and your members' data
Your members' data belongs to you. We hold it as your processor. You can export every member and every visit from the dashboard at any time. We use aggregated, non-identifying statistics across venues to run and improve the Service; we never sell personal data and never use your members' data to market to them on anyone else's behalf.
7. Intellectual property
You own your logo, colours, text and the content of your cards. You grant us a licence to use them to provide the Service, including rendering them on passes, join pages and stands. We own the Service and its software. "Powered by StoreWallet" may appear once on cards and join pages, in small text; resellers may remove it under their agreement.
8. Suspension and termination
You can cancel from the dashboard at any time; monthly plans end at the end of the paid month, annual plans at the end of the year. We may suspend an account that breaches the Acceptable Use Policy, fails to pay, or puts members or the Service at risk, after warning you where practical. On termination you have 60 days to export your data, after which we delete it as described in the DPA. Your members' cards keep working until you choose to end the programme, and then show a plain closure message.
9. Liability
Nothing limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot be limited by law. Otherwise, our total liability to you in any twelve months is limited to the fees you paid in those twelve months. We are not liable for loss of profit, revenue or goodwill, or for indirect losses. We are not liable for the acts of Apple or Google in their Wallet apps, including when and whether a card is shown nearby.
10. General
These terms are governed by the law of England and Wales and the courts of England and Wales have exclusive jurisdiction. If part of these terms is unenforceable, the rest stands. We may update these terms with 30 days' notice by email and on this page; continuing to use the Service after that date means you accept the update. Notices to us: admin@storewallet.co.uk.